Privacy policy

PRIVACY POLICY
Last modified: June 15, 2025

OVERVIEW
This Privacy Policy explains how ALBATROSS FERRULES LLC (“Company,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you access or use our websites, including www.albatrossferrules.com and related pages (collectively, the “Site”), and when you interact with us on platforms such as Instagram, Facebook, TikTok, and via email or other communications (collectively, “Services”).

By accessing the Site or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or Services.

INFORMATION WE COLLECT
We collect information that you provide directly to us, as well as information collected automatically through your use of the Site.

Information You Provide:

  • Name, email address, shipping address, billing address, phone number

  • Payment information (processed securely by third-party processors)

  • Information submitted via contact forms or email

  • Opt-in and email subscription details

  • Order details, including product selections, purchase history, and delivery preferences

  • Information submitted in support, wholesale, or custom order inquiries

Information Collected Automatically:
We may collect information about your device and usage through cookies and other tracking technologies. This includes:

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Referring URL and exit pages

  • Date/time stamps

  • Clickstream data and on-site activity (via tools such as Google Analytics and Meta Pixel)

USE OF INFORMATION
We may use the information collected for the following purposes:

  • To fulfill and deliver your orders

  • To process payments and send transactional communications

  • To provide customer support and respond to inquiries

  • To send marketing communications (if you opt in)

  • To improve and personalize your experience on our Site

  • To monitor site performance and detect/prevent fraud or abuse

  • To comply with legal obligations or enforce our Terms of Use

DISCLOSURE OF INFORMATION
We do not sell or rent your personal information. We may share your information with:

  • Service providers who assist with payment processing, email marketing, analytics, and fulfillment

  • Shipping carriers (e.g., USPS, UPS, DHL) to deliver orders

  • Email platforms (e.g., Klaviyo, Flodesk, or similar) if you opt into our marketing

  • Legal authorities, if required to comply with law or enforce our rights

  • Third parties in connection with a business transfer, such as a merger or acquisition

All third-party partners are required to maintain the confidentiality of your information and use it only for the purposes outlined above.

COOKIES: WHAT THEY ARE, AND WHY THEY ARE NEEDED.

A cookie is a data text file sent from a website to your browser, for the purpose of identifying the user and allows access to portions of the website, thus alleviating the need to continually log in with your username and password. Cookies may be stored within your system. To the extent we use cookies, we can only access information from a cookie sent by one of the Sites, not other websites. We may use cookies to personalize your visit to our Sites because tracking usage allows us to best determine the needs of our customers and advertisers.

EMAIL MARKETING & COMMUNICATIONS
If you opt in to receive marketing emails from us, we may send you promotional content about our products, offers, and updates. You can unsubscribe at any time via the link in the footer of any marketing email.

Transactional emails (e.g., order confirmations, shipping notices) are sent as part of fulfilling your purchases and cannot be opted out of unless you delete your account or cease using our Services.

YOUR RIGHTS UNDER GDPR (EU/UK RESIDENTS)
If you are located in the European Union or United Kingdom, you have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at albatrossferrules@gmail.com. We will respond within 30 days, and may request verification of your identity.

YOUR RIGHTS UNDER CCPA (CALIFORNIA RESIDENTS)
If you are a California resident, you may have the right to:

  • Know what personal information we collect and how we use it

  • Request access to the personal information we have collected about you

  • Request deletion of your personal information

  • Opt out of the sale (we do not sell personal information)

  • Non-discrimination for exercising your rights

To submit a CCPA request, please email us at albatrossferrules@gmail.com with your name, request type, and proof of residency. We may ask for additional verification before processing requests.

DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Payment information is handled through secure third-party platforms (e.g., Shopify Payments, Stripe, PayPal), and we never store your full credit card information.

DATA RETENTION
We retain your personal information only as long as necessary to fulfill orders, provide Services, comply with legal obligations, and resolve disputes. If you request account deletion or unsubscribe from marketing, your information may still be retained in non-active form as required by law.

CHILDREN’S PRIVACY
This Site is not directed to children under 18. We do not knowingly collect personal information from minors. If we become aware that such information has been provided without proper consent, we will delete it promptly.

THIRD-PARTY LINKS & INTEGRATIONS
Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing them with any personal information.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, the revised date will be noted at the top. Your continued use of the Site constitutes acceptance of the updated terms.

CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at albatrossferrules@gmail.com.